Touhou Project x DD Touhou Project x DD

Limited Dollfie Dream®Pre-Order Project 2020

A wonderful encounter between "Touhou Project" and"Mini Dollfie Dream®"...

SCHEDULE

  • STEP1

    The Limited DDPre-Order Project has begun!

    September 28, 2020

  • STEP2

    Pre-Order Period

    From October 10, 2020to December 13

    All orders submitted during the Pre-Order periodwill be fulfilled.

  • STEP3

    Product Preparation Period

    From January, 2021to Autumn 2021

  • STEP4

    Once your payment is processed,your item will be delivered to you♪(Scheduled to be)

    Around Winter, 2021

*Pacific Time.
*The schedule may change without any notice.
*If we receive more orders than we initially expect, orders may be separated into multiple batches with later delivery dates.

PRE-ORDER STEPS

  • 1. Click on the picture of the DD limited item with your choice of payment.
  • 2. Place DD limited item into your cart after you have checked the item information.
    Then proceed to the checkout page.
  • 3. Follow the instruction on the Checkout page and choose the shipping method you like.
  • 4. A “Registration complete” page will be displayed once you are finished. An email confirming the completion of your entry for this lottery will be sent to the email address you specified on registration. If you do not receive the confirmation email, please contact us at service@volksusa.com.
  • 5. This concludes the registration for the Preorder for DD limited item.

QUESTION AND ANSWER

Q1: What am I expected to do after I place my pre-order?
A: An invoice will be sent to you at the email address you used at the time of your pre-order. Please make sure to keep that invoice with you. VOLKS USA will contact you as soon as we are ready to ship your order. We will keep the record of your order on our system. However, if you do not receive the invoice from us after you place your order, please contact us our customer service at service@volksusa.com immediately.
Q2: If I pay a deposit, when will I pay the remaining balance for my order?
A: We will send you an email when your order is ready to be shipped out. Please refer to the instructions described in the email for paying the remaining balance.
Q3: Can I cancel my order while I am waiting to receive my pre-order?
A: You can cancel your pre-order during the pre-order period (10/10 - 12/13/2020).
When you cancel your order, the deposit made at the time of order will be retained as a cancellation fee. Please note the deposits are non-refundable.
Q4: Can I change the information such as the name, address, or phone number after my order is placed?
A: If you wish to change your information, please contact our customer service.
Q5: I want to place an order, but are there any differences in ordering at the VOLKS USA site and the VOLKS International Web Store site?
A: Yes. The orders will be shipped out from the store where you made your orders at. VOLKS International Web Store is run by VOLKS, Inc in Japan. Each store manages its events differently. Please read the regulations and contact the customer service of the store if you have any questions.

IMPORTANT NOTES

  • 1. When you make entries or purchase orders through our web site, you agree with our terms of service. Since the terms of service are subject to change without notice, please check back with the latest information.
  • 2. Pre-Order of DD limited item is eligible for the registered VOLKS USA Web Store users residing in the USA, Canada, and Mexico.
  • 3. There is no limit to the number of pre-orders per customer.
  • 4. Shipping costs for your pre-order will be charged when you pay the remainder of your balance.
  • 5. Orders will be shipped out sequentially. It will take several days for us to complete shipping for all customers.
  • 6. Please be aware that the delivery schedule may change, or that we may divide shipping into multiple groups depending on how many orders we receive.
  • 7. Please be aware that your down payment will be kept as a cancellation fee if you decide cancels your order.
  • 8. The only payment option is by credit card, credit-logo debit card (VISA, MASTERCARD, AMEX or DISCOVER), or PayPal. VOLKS USA cannot accept any other methods such as money orders, personal checks, etc.
  • 9. For those who chose "Pick-up" for your shipping method, please come to pick up your items within two weeks after you receive your pick-up notice from us. If you do not contact us or come to pick up your items within two weeks, we may cancel your order.
  • 10. The item pictured is a sample. Please understand the items included may change and the actual product may vary.
  • 11. Please note those who add regular items with this item will be receiving their order during the estimated delivery date mentioned above. If you wish to receive the regular items immediately, please make TWO separate orders for the regular items and this item.
  • 12. Please note that these schedules mentioned above are subject to change without notice.
Please contact VOLKS USA Customer Service before ordering if you have any questions about this special web store event.

VOLKS USA Customer Service:
Phone : 310-782-8324
Email: service@volksusa.com
Office hours: Mon – Fri 9:00AM – 5:00PM (PT) / Closed Sat, Sun & Holidays

PRE-ORDER

About Pre-Orders

Pre-Order PeriodFrom October 10 (Sat) @ Midnight To December 13 (Sun) @ 9AM, 2020 (PT)
Delivery DateSequentially delivered from Winter, 2021

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